suprek Terms & Conditions

1Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context clearly requires otherwise:

2Eligibility

Access to and use of the suprek Platform is strictly subject to the following eligibility requirements. By registering an account, you represent and warrant that you meet all of the conditions below:

• Age: You must be at least 21 years of age. suprek operates a strict 21+ policy in accordance with Indonesian law and internationally recognized responsible gaming standards. Underage gambling is prohibited, and any account found to be operated by a person under the age of 21 will be immediately suspended, with all funds forfeited.
• Residency: You must be a resident of Indonesia or otherwise legally permitted to access online gaming services. You are solely responsible for determining whether participation in online gaming is legal under the laws applicable to you.
• Legal Capacity: You must possess full legal capacity to enter into binding agreements. Persons under guardianship orders or otherwise lacking legal capacity are not permitted to register.
• Not a Prohibited Person: You must not be listed on any government sanctions list, anti-money laundering watchlist, or self-exclusion register applicable to the Platform.
• One Account Per Person: Each individual may hold only one registered Account on suprek. Duplicate accounts are strictly prohibited and will be closed immediately upon detection, with balances subject to review.
• Not an Employee: Current employees, contractors, directors, or immediate family members of suprek and its affiliated entities are not eligible to register as Players.

3Account Registration

To participate in any gaming or betting activity on the suprek Platform, you must create a registered Account. The following conditions apply to account registration and ongoing account maintenance:

1. Accurate Information: You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, email address, phone number, and preferred payment method. Providing false or misleading information constitutes grounds for immediate account suspension.
2. Account Security: You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. suprek strongly recommends enabling two-factor authentication (2FA) for enhanced account protection.
3. Unauthorized Access: You must notify suprek's customer support team immediately if you suspect unauthorized access to your Account. suprek will not be held liable for losses resulting from failure to report unauthorized access in a timely manner.
4. Account Non-Transferability: Accounts are personal and non-transferable. You may not sell, assign, or transfer your Account or its contents to any third party under any circumstances.
5. Single Account Rule: Creating multiple accounts to exploit bonuses, circumvent limits, or for any other purpose is strictly prohibited. suprek employs device fingerprinting, IP tracking, and other technical measures to detect duplicate registrations.

suprek reserves the right to decline any registration application at its sole discretion, without obligation to provide a reason for such refusal.

4Identity Verification (KYC)

In compliance with international anti-money laundering (AML) standards and responsible gaming best practices, suprek requires all Players to complete identity verification before withdrawing funds. The KYC process protects both Players and the integrity of the Platform.

Players may be required to submit one or more of the following documents:

• Indonesian National Identity Card (Kartu Tanda Penduduk / KTP)
• Valid Passport (for non-resident players)
• Bank statement or official correspondence confirming residential address (issued within 90 days)
• Screenshot or statement from the bank account or e-wallet used for deposits, confirming ownership
• Selfie photograph holding the submitted identification document

All submitted documents are processed securely and stored in encrypted form. suprek will not share KYC documentation with third parties except where required by applicable law or regulatory obligation. KYC verification is typically completed within 24 to 72 hours of document submission. Withdrawals will be held pending during the verification period.

5Deposits & Withdrawals

suprek supports a comprehensive range of Indonesian payment methods to ensure fast, convenient, and secure transactions for all Players. All financial transactions on the Platform are conducted in Indonesian Rupiah (IDR / Rp).

Accepted Deposit Methods:

• Indonesian bank transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata
• E-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja

Deposit Conditions:

1. The minimum deposit amount is Rp 10.000. Maximum deposit limits vary by payment method and account tier; refer to the deposit page for current limits.
2. Deposits must originate from a payment account registered in the same name as the suprek account. Third-party deposits are strictly prohibited and will be refunded, less any applicable processing fees.
3. Deposits are typically credited to your Account within minutes for e-wallet transfers and within 15 minutes for bank transfers, subject to processing times of the respective financial institution.
4. suprek does not charge fees on standard deposits; however, your bank or e-wallet provider may apply their own transaction fees, for which suprek accepts no responsibility.

Withdrawal Conditions:

1. The minimum withdrawal amount is Rp 50.000. Withdrawals are processed to the same payment method used for deposits wherever possible.
2. All withdrawal requests are subject to completed KYC verification as described in Clause 4 of these Terms & Conditions.
3. Standard withdrawal processing time is within 24 hours of approval. suprek aims to process the majority of withdrawals within 1 to 6 hours during business hours (WIB).
4. suprek reserves the right to request additional documentation before processing any withdrawal it deems unusual or potentially suspicious under its AML obligations.
5. Withdrawals of bonus-derived funds are subject to the applicable wagering requirements being satisfied in full prior to processing.

6Bonuses & Promotions

suprek offers a range of bonuses and promotional incentives to both new and existing Players. All bonuses are subject to the following general conditions, in addition to any specific terms stated in the individual promotion's description:

1. Eligibility: Bonuses are available only to Players who meet the eligibility criteria defined in Clause 2. Players who have self-excluded or set deposit limits that prevent normal play are not eligible to claim bonuses during the restricted period.
2. Wagering Requirements: All bonus funds are subject to a wagering requirement before any associated winnings may be withdrawn. The applicable wagering multiplier is stated on each promotion's dedicated terms page. Unless otherwise specified, the default wagering requirement for suprek Welcome Bonuses is 30x the bonus amount.
3. Game Contributions: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while live dealer games, togel (Indonesia's traditional numbers lottery) markets, and sports betting may contribute at a lower rate as specified in the promotion terms.
4. Expiry: Bonus funds and any associated wagering requirements must be completed within the time period stated in the promotion. Expired bonuses and unmet wagering requirements will be forfeited automatically.
5. One Bonus at a Time: Players may only hold one active bonus at a time unless explicitly stated otherwise in a specific promotion's terms.
6. Abuse Prevention: suprek monitors wagering patterns to detect bonus abuse, including but not limited to low-risk hedging strategies, arbitrage betting, and coordinated play across multiple accounts. Any Player found to be abusing the bonus system will have bonus funds and associated winnings forfeited, and their Account may be suspended.
7. Modification and Withdrawal: suprek reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any rights already accrued by eligible Players before the modification are honoured.

7Betting & Gaming Rules

All betting and gaming activity on the suprek Platform is governed by the following general rules, in addition to any game-specific rules displayed within the respective game or betting market interface:

• Bet Acceptance: suprek reserves the right to refuse, limit, or void any wager at its sole discretion, particularly where a bet is suspected to be placed with knowledge of a corrupt, manipulated, or otherwise irregular event outcome.
• Palpable Errors: Any bet placed at odds that are clearly erroneous due to a technical fault, human error, or data feed malfunction may be voided by suprek, even after initial acceptance. Players will be notified promptly of any void decisions.
• Sports Betting: All sports markets, including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and international fixtures involving Timnas Indonesia (Garuda), are governed by suprek's Sportsbook Rules, which are published separately and incorporated into these Terms by reference.
• Mix Parlay: Mix parlay (accumulator) bets require all selections to win for a return to be paid. A void selection reduces the accumulator by that selection; remaining selections are not affected. A single losing selection results in the entire accumulator bet being lost.
• Live Betting: Live (in-play) bets are accepted subject to real-time market availability. suprek may suspend live markets at any time without notice, particularly where connectivity issues, data feed disruptions, or suspicious activity are detected.
• Casino Games: All casino game outcomes are determined by certified Random Number Generator (RNG) systems, independently audited for fairness. Game results are final once confirmed by the system.
• Disconnection Policy: In the event of a disconnection during a game round, the round will be resolved according to its natural outcome once connectivity is restored. suprek is not liable for losses resulting from connection failures outside its direct control.

8Responsible Gaming

suprek is committed to promoting responsible gaming across its entire player base. We provide a suite of tools designed to help Players maintain control over their gaming activity. These tools are accessible at any time from the Account dashboard and are entirely free to use.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits to control the amount of funds entering their Account within a defined period.
• Loss Limits: Players may set limits on the amount they are willing to lose within a defined period, after which further betting activity is suspended until the limit period resets.
• Session Time Controls: Players may set time limits on individual gaming sessions, with optional reality-check reminders at configurable intervals.
• Self-Exclusion: Players who feel that gambling is negatively affecting their wellbeing may request a temporary or permanent self-exclusion. Self-exclusion requests are processed within 24 hours and prevent any access to real-money gaming during the exclusion period.
• Account Cooling-Off Period: Players may request a short-term cooling-off period (24 hours to 6 weeks) without committing to full self-exclusion.

If you feel that your gambling is becoming a problem, we encourage you to contact our support team immediately. For additional help, please visit our dedicated Responsible Gaming page.

9Intellectual Property

All content on the suprek Platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, game interfaces, and the overall look and feel of the Platform — is the exclusive property of suprek or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not include the right to:

• Reproduce, duplicate, copy, or resell any part of the Platform or its content
• Modify, adapt, translate, or create derivative works based on Platform content
• Use any automated scraping tools, bots, or data-harvesting software on the Platform
• Remove, obscure, or alter any copyright, trademark, or proprietary rights notices

Any unauthorized use of suprek's intellectual property constitutes a material breach of these Terms & Conditions and may result in legal action.

10Limitation of Liability

To the fullest extent permitted by applicable law, suprek's total liability to any Player arising out of or in connection with the use of the Platform shall be limited to the amount deposited by that Player in the 30-day period immediately preceding the relevant claim.

suprek shall not be liable for any of the following categories of loss, regardless of whether such losses were foreseeable, arose in the ordinary course of events, or suprek had been advised of the possibility of such losses:

• Loss of profits, revenue, or anticipated savings
• Loss of goodwill or reputation
• Loss of data or corruption of data
• Indirect, incidental, special, or consequential losses of any nature
• Losses arising from reliance on any information or content displayed on the Platform
• Losses caused by interruption, suspension, or termination of Platform services due to circumstances beyond suprek's reasonable control, including but not limited to force majeure events, government actions, telecommunications failures, natural disasters, or internet service disruptions

Nothing in these Terms & Conditions shall limit suprek's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by its own negligence, to the extent such limitation would be unlawful.

11Account Suspension & Termination

suprek reserves the right to suspend, restrict, or permanently terminate any Player's Account at any time, with or without prior notice, where suprek reasonably believes that any of the following circumstances apply:

• Breach of any provision of these Terms & Conditions
• Provision of false, inaccurate, or fraudulent registration information
• Failure to complete KYC verification within the specified time frame
• Evidence of collusion, match-fixing, or any form of cheating
• Use of software tools, bots, or other automated means to gain an unfair advantage
• Conduct that suprek reasonably considers abusive, threatening, or harmful toward staff or other Players
• Suspicion of money laundering, fraud, or other financial crime
• A self-exclusion request submitted by the Player themselves

Upon termination for a breach of these Terms, suprek reserves the right to withhold any Balance pending full investigation. Where no breach has occurred and termination is voluntary, any verified real-money Balance will be returned to the Player via their registered payment method following standard KYC clearance.

Players may request voluntary account closure at any time by contacting suprek's customer support team. Voluntary closure requests will be processed within 5 business days.

12Governing Law

These Terms & Conditions are governed by and construed in accordance with internationally recognized principles of online gaming regulation. suprek operates as an internationally licensed and regulated gaming platform. The Platform is intended for use by Indonesian residents and is designed with the Indonesian market context in mind, including local banking integrations, currency support, and Indonesian-language customer service.

Players access the suprek Platform at their own risk and are solely responsible for ensuring that such access complies with any applicable laws in their jurisdiction. suprek makes no representations that the Platform is appropriate or lawful for use in any specific jurisdiction beyond those expressly supported.

Any dispute arising out of or in connection with these Terms & Conditions, including any question regarding their existence, validity, or termination, shall be submitted to binding arbitration administered under internationally accepted arbitration rules. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.

13Amendments to Terms

suprek reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, suprek will endeavour to provide reasonable notice to registered Players via email or an on-platform notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. It is your responsibility to review these Terms & Conditions periodically to stay informed of any updates. Your continued use of the suprek Platform following the publication of revised Terms constitutes your acceptance of those changes.

14Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the suprek Platform, please contact our support team through one of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the Platform
• WhatsApp: +62 812 3456 7890

Our customer support team includes native Indonesian-speaking agents and operates around the clock, including during Indonesian public holidays such as Idul Fitri, Idul Adha, and Hari Kemerdekaan. We aim to respond to all written enquiries within 24 hours of receipt (WIB).

For matters relating to responsible gaming support, account self-exclusion, or gambling-related concerns, please visit our dedicated Responsible Gaming page for full details of available tools and external support resources.