At suprek, we believe that gaming should always be a source of entertainment, never a burden. We are committed to providing every Player with the tools, resources, and support needed to maintain healthy gaming habits and enjoy our platform safely.
suprek operates with a deep sense of responsibility toward every individual who uses our platform. We recognize that while the vast majority of our Players in Jakarta, Surabaya, Bandung, Medan, and across Indonesia enjoy sports betting on BRI Liga 1, EPL, Champions League, casino games, and traditional togel (Indonesia's traditional numbers lottery) markets as a form of leisure, a small percentage may develop unhealthy relationships with gambling.
Our Responsible Gaming program is designed to identify potential issues early, provide meaningful intervention tools, and ensure that every Player retains full control over their activity. We do not profit from problem gambling. Our long-term success depends on maintaining a sustainable, trusted platform where Players feel safe, respected, and in control.
Key principles guiding our approach:
Gambling may be becoming a problem if you notice any of these patterns in your own behavior:
If any of these resonate with you, please reach out to our support team immediately or use the self-exclusion tool described below. There is no shame in seeking help — taking action early is a sign of strength, not weakness.
suprek provides a comprehensive suite of responsible gaming tools accessible directly from your account dashboard at any time. These tools are free to use and take effect immediately once activated. No approval or waiting period is required.
Set daily, weekly, or monthly deposit limits to control the amount of money entering your account within a defined period. Once a limit is reached, no further deposits are accepted until the period resets.
Account Dashboard → Responsible Gaming → Deposit Limits → Choose period and amount → Confirm
Define the maximum amount you are willing to lose within a given timeframe. When this threshold is reached, all betting and gaming activity is suspended until the limit period resets.
Account Dashboard → Responsible Gaming → Loss Limits → Choose period and amount → Confirm
Set a maximum duration for individual gaming sessions. You will receive reality-check reminders at intervals you choose, and the session will end automatically at the limit you define.
Account Dashboard → Responsible Gaming → Session Limits → Choose duration and reminder frequency → Confirm
Take a short break from gambling without committing to full self-exclusion. Choose a cooling-off period from 24 hours up to 6 weeks. During this time, your account is restricted from real-money activity.
Account Dashboard → Responsible Gaming → Cooling-Off Period → Choose duration → Confirm
Permanently or temporarily exclude yourself from all real-money gaming on suprek. Self-exclusion can be set for 6 months, 1 year, 2 years, 5 years, or permanently. This is the strongest control tool available and is irreversible for the chosen period.
Account Dashboard → Responsible Gaming → Self-Exclusion → Choose period → Confirm identity → Submit
Unsubscribe from all promotional emails, SMS, and notifications about bonuses, special offers, or seasonal campaigns. You will still receive essential account-related communications such as withdrawal confirmations and security alerts.
Account Dashboard → Communication Preferences → Uncheck promotional communications → Save
Self-exclusion is a serious commitment and cannot be reversed during the active exclusion period, even if you change your mind. Once you submit a self-exclusion request:
If you self-exclude for a fixed period (e.g., 1 year), your account will not automatically reopen when the period expires. You must contact our support team to manually request reinstatement, and we will conduct a brief check-in conversation before reactivating your account.
If you feel that gambling is negatively affecting your life, professional help is available. These organizations provide confidential counseling, support groups, and treatment resources:
International peer-support organization offering meetings and 12-step recovery programs for individuals affected by gambling addiction. Local chapters operate across Indonesia.
Provides professional mental health support including counseling for gambling-related issues. Contact via national helpline or regional offices in Jakarta, Surabaya, and other major cities.
24/7 confidential crisis support for individuals experiencing distress related to gambling, financial stress, or other personal issues. Available in Bahasa Indonesia and English.
Access licensed therapists specializing in addiction and behavioral health via telehealth platforms. Sessions conducted via video call, phone, or secure messaging in your preferred language.
Remember: Reaching out for help is not a sign of failure. It is a proactive step toward regaining control and protecting your wellbeing and that of your loved ones.
If you are concerned that a family member or friend may have a gambling problem, approach the conversation with empathy and without judgment. Signs to watch for include:
Encourage them to speak with a professional counselor or contact one of the helplines listed above. You may also reach out to suprek's support team on their behalf if you have evidence that they are a registered Player.
suprek enforces a strict 21+ age policy in accordance with Indonesian law and international responsible gaming standards. It is illegal for anyone under the age of 21 to create an account, place bets, or participate in any real-money gaming activity on the suprek platform.
All new account registrations are subject to mandatory identity verification (KYC) during which age is confirmed via government-issued identification such as Indonesian National Identity Card (KTP) or passport. Any account found to be operated by a person under 21 years of age will be immediately suspended, all funds forfeited, and the matter reported to the appropriate authorities.
Parents and guardians: We urge you to monitor your children's internet usage and use parental control software to block access to online gambling sites. If you discover that a minor has accessed suprek or created an account, please contact our support team immediately at [email protected].
Our customer support team is available 24 hours a day, 7 days a week, including during Indonesian public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day. If you have questions about responsible gaming tools, need assistance activating self-exclusion, or simply want to talk to someone about your gaming habits, we are here for you.
Ways to reach us:
All conversations with our support team are treated with complete confidentiality. You will never be judged for reaching out, and we will do everything in our power to connect you with the resources you need.
Visit our FAQ for answers to common questions about deposits, withdrawals, bonuses, and account settings. Review our Terms & Conditions to understand your rights and responsibilities as a suprek Player.